39 Chapter Review Questions
- Identify the types of conflict commonly found in organizations, and provide examples of each.
- How can conflict be good for an organization?
- Identify some reasons for the prevalence of intergroup conflict in organizations.
- How does intergroup conflict affect behavior within a work group? behavior between two or more groups?
- Review the basic conflict model discussed in this chapter. What lessons for management follow from this model?
- Of the various strategies for resolving and preventing conflicts that are presented in this chapter, which ones do you feel will generally be most effective? least effective? Why?
- What is the difference between distributive and integrative bargaining? When would each be most appropriate?
- How can cultural differences affect bargaining behavior? If you were negotiating with a Japanese firm, what might you do differently than if you were facing an American firm? Explain.
