{"id":161,"date":"2018-06-14T19:04:45","date_gmt":"2018-06-14T19:04:45","guid":{"rendered":"https:\/\/pressbooks.ccconline.org\/bus3060\/chapter\/ch10\/"},"modified":"2026-02-17T19:13:27","modified_gmt":"2026-02-17T19:13:27","slug":"ch10","status":"publish","type":"chapter","link":"https:\/\/pressbooks.ccconline.org\/bus3060\/chapter\/ch10\/","title":{"raw":"10.1 Introduction","rendered":"10.1 Introduction"},"content":{"raw":"
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Learning Objectives<\/span><\/p>\r\n\r\n<\/header>\r\n

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After studying this section you should be able to do the following:<\/p>\r\n\r\n

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  1. Understand how low marginal costs, network effects, and switching costs have combined to help create a huge and important industry.<\/li>\r\n \t
  2. Recognize that the software industry is undergoing significant and broadly impactful change brought about by several increasingly adopted technologies including open source software, cloud computing, and software-as-a-service.<\/li>\r\n<\/ol>\r\n<\/div>\r\n<\/div>\r\n \r\n\r\n<\/div>\r\n

    For many, software has been a magnificent business. It is the two-hundred-billion-dollar-per-year juggernaut (Kirkpatrick, 2004) that placed Microsoft\u2019s Bill Gates and Oracle\u2019s Larry Ellison among the wealthiest people in the world. Once a successful software product has been written, the economics for a category-leading offering are among the best you\u2019ll find in any industry. Unlike physical products assembled from raw materials, the marginal cost<\/a><\/span> to produce an additional copy of a software product is effectively zero. Just duplicate, no additional input required. That quality leads to businesses that can gush cash. Microsoft generates one and a half billion dollars a month from Windows and Office alone (Vogelstein, 2006). Network effects and switching cost can also offer a leading software firm a degree of customer preference and lock in that can establish a firm as a standard, and in many cases creates winner-take-all (or at least winner-take-most) markets.<\/p>\r\n

    But as great as the business has been, the fundamental model powering the software industry is under assault. Open source software (OSS)<\/a><\/span> offerings\u2014free alternatives where anyone can look at and potentially modify a program\u2019s code\u2014pose a direct challenge to the assets and advantages cultivated by market leaders. Giants shudder\u2014\u201cHow can we compete with free,\u201d while others wonder, \u201cHow can we make money and fuel innovation on free?\u201d And if free software wasn\u2019t enough of a shock, the way firms and users think about software is also changing. A set of services referred to as cloud computing<\/a><\/span> is making it more common for a firm to move software out of its own IS shop so that it is run on someone else\u2019s hardware. In one variant of this approach known as software as a service (SaaS)<\/a><\/span>, users access a vendor\u2019s software<\/em> over the Internet, usually by simply starting up a Web browser. With SaaS, you don\u2019t need to own the program or install it on your own computer. Hardware clouds can let firms take their software<\/em> and run it on someone else\u2019s hardware\u2014freeing them from the burden of buying, managing, and maintaining the physical computing that programs need. Another software technology called virtualization<\/a><\/span> can make a single computer behave like many separate machines. This function helps consolidate computing resources and creates additional savings and efficiencies.<\/p>\r\n

    These transitions are important. They mean that smaller firms have access to the kinds of burly, sophisticated computing power than only giants had access to in the past. Start-ups can scale quickly and get up and running with less investment capital. Existing firms can leverage these technologies to reduce costs. Got tech firms in your investment portfolio? Understanding what\u2019s at work here can inform decisions you make on which stocks to buy or sell. If you make tech decisions for your firm or make recommendations for others, these trends may point to which firms have strong growth and sustainability ahead, or which may be facing troubled times.<\/p>\r\n\r\n

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    Key Takeaways<\/span><\/p>\r\n\r\n<\/header>\r\n

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