Textbook Chapter References & Attributions

References

1.1 Setting the Stage: Technology and the Modern Enterprise

1.2 It’s Your Revolution

  • Chafkin, M. “The Zappos Way of Managing,” Inc., May 1, 2009.
  • Fenn, D. “30 Under 30: For Young Entrepreneurs, Safety in Numbers,” Inc., October 1, 2009.
  • Lacy, S. “Amazon Buys Zappos; The Price Is $928m., Not $847m.,” TechCrunch, July 22, 2009.

1.3 Geek Up – Tech Is Everywhere and You’ll Need It to Thrive

  • Fortt, J., “Tech Execs Get Sexy,” Fortune, February 12, 2009.
  • Gerdes, L., “The Best Places to Launch a Career,” BusinessWeek, September 15, 2008. Technology careers have actually ranked among the safest careers to have during the most recent downturn.
  • Kaneshige, T., “Surprise! Tech Is a Safe Career Choice Today,” InfoWorld, February 4, 2009.
  • Malik, O., “MySpace, R.I.P.,” GigaOM, February 10, 2010.
  • Pontin, J., “But Who’s Counting?” Technology Review, March/April 2009.
  • Quinn, J., “Final Farewell to Worst Deal in History—AOL-Time Warner,” Telegraph(UK), November 21, 2009.
  • Schmid, J. and B. Poston, “Patent Backlog Clogs Recovery,” Milwaukee Journal Sentinel, August 15, 2009.
  • Thaw, J., “Yahoo’s Semel Resigns as Chief amid Google’s Gains,” Bloomberg, June 18, 2007.
  • U.S. News and World Report – https://money.usnews.com/careers/best-jobs/rankings/the-100-best-jobs

1.5 The Pages Ahead

  • Brynjolfsson, E., A. McAfee, M. Sorell, and F. Zhu, “Scale without Mass: Business Process Replication and Industry Dynamics,” SSRN, September 30, 2008.
  • McAfee A. and E. Brynjolfsson, “Dog Eat Dog,” Sloan Management Review, April 27, 2007.

2.1 Introduction

  • Black, J., “Can FreshDirect Bring Home the Bacon?” BusinessWeek, September 24, 2002.
  • Croghan, L., “Food Latest Luxury Lure,” New York Daily News, March 12, 2006.
  • DiMeo, N., “TiVo’s Goal with New DVR: Become the Google of TV,” Morning Edition, National Public Radio, April 7, 2010.
  • Endlich, L., Optical Illusions: Lucent and the Crash of Telecom (New York: Simon & Schuster, 2004).
  • Engardio, P. and F. F. Keenan, “The Copycat Economy,” BusinessWeek, August 26, 2002.
  • Fox, P., “Interview with FreshDirect Co-Founder Jason Ackerman,” Bloomberg Television, June 17, 2009.
  • Gallaugher, J. and C. Downing, “Portal Combat: An Empirical Study of Competition in the Web Portal Industry,” Journal of Information Technology Management 11, no. 1–2 (2000): 13–24.
  • Green, H., “FreshDirect,” BusinessWeek, November 24, 2003.
  • Kahney, L., “Net Speed Ain’t Seen Nothin’ Yet,” Wired News, March 21, 2000.
  • Laseter, T., B. Berg, and M. Turner, “What FreshDirect Learned from Dell,” Strategy+Business, February 12, 2003.
  • Porter, M., “What Is Strategy?” Harvard Business Review 74, no. 6 (November–December 1996): 61–78.
  • Schneiderman, R. M., “FreshDirect Goes to Greenwich,” Wall Street Journal, April 6, 2010.
  • Schonfeld, E., “The Big Cheese of Online Grocers Joe Fedele’s Inventory-Turning Ideas May Make FreshDirect the First Big Web Supermarket to Find Profits,” Business 2.0, January 1, 2004.
  • Shulman, R., “Groceries Grow Elusive for Many in New York City,” Washington Post, February 19, 2008.
  • Sieber, S. and J. Mitchell, “FreshDirect: Online Grocery that Actually Delivers!” IESE Insight, 2007; D. Kirkpatrick, “The Online Grocer Version 2.0,” Fortune, November 25, 2002.
  • Valerio, C., “Interview with FreshDirect Co-Founder Jason Ackerman,” Venture, Bloomberg Television, September 18, 2009.

2.2 Powerful Resources

  • Davenport, T., and J. Harris, Competing on Analytics: The New Science of Winning (Boston: Harvard Business School Press, 2007).
  • Edwards, J., “JWT’s $100 Million Campaign for Microsoft’s Bing Is Failing,” BNET, July 16, 2009.
  • Feld, B., “Why the Decks Are Stacked against Software Startups in Patent Litigation,” Technology Review, April 12, 2009.
  • Flatley, J., “Intel Invests $7 Billion in Stateside 32nm Manufacturing,” Engadget, February 10, 2009.
  • Friscia, T., K. O’Marah, D. Hofman, and J. Souza, “The AMR Research Supply Chain Top 25 for 2009,” AMR Research, May 28, 2009, http://www.amrresearch.com/Content/View.aspx?compURI=tcm:7-43469.
  • Google Fourth Quarter 2008 Earnings Summary, http://investor.google.com/earnings.html.
  • Graham, J., “E-mail Carriers Deliver Gifts of Nifty Features to Lure, Keep Users,” USA Today, April 16, 2008.
  • Katz, R., “Tech Titans Building Boom,” IEEE Spectrum 46, no. 2 (February 1, 2009): 40–43.
    M. Porter, “Strategy and the Internet,” Harvard Business Review 79, no. 3 (March 2001): 62–78.
  • Mullaney T., and S. Ante, “InfoWars,” BusinessWeek, June 5, 2000.
  • Mullaney, T., “Jewelry Heist,” BusinessWeek, May 10, 2004.
  • Porter, M., “Strategy and the Internet,” Harvard Business Review 79, no. 3 (March 2001): 62–78.
  • Schlosser, J., “Cashing In on the New World of Me,” Fortune, December 1, 2004.
  • Shapiro, C., and H. Varian, (Adapted from) “Locked In, Not Locked Out,” Industry Standard, November 2–9, 1998.
  • Wingfield, N., “Microsoft Wins Key Search Deals,” Wall Street Journal, January 8, 2009.
  • Wu, T., “Weapons of Business Destruction,” Slate, February 6, 2006; R. Kelley, “BlackBerry Maker, NTP Ink $612 Million Settlement,” CNN Money, March 3, 2006.

2.4

  • Barnes, K., “Music Sales Boom, but Album Sales Fizzle for ’08,” USA Today, January 4, 2009.
  • Hamel, G., “Killer Strategies that Make Shareholders Rich,” Fortune, June 23, 1997.

3.1 Introduction

  • Boorstein, J., “Fashion Victim,” Fortune, April 13, 2006.
  • Cho, E., “Gap: Report of Kids’ Sweatshop ‘Deeply Disturbing,’” CNN.com, October 29, 2007,
  • Folpe, J., “Zara Has a Made-to-Order Plan for Success,” Fortune, September 4, 2000.
  • Hall, J., “Zara Is Now Bigger Than Gap,” Telegraph, August 18, 2008.
  • Lee, L., “Paul Pressler’s Fall from The Gap,” BusinessWeek, February 26, 2007.
  • Murphy, R., “Expansion Boosts Inditex Net,” Women’s Wear Daily, April 1, 2008.
  • Rohwedder, C., “Zara Grows as Retail Rivals Struggle,” Wall Street Journal, March 26, 2009.
  • Sellers, P., “Gap’s New Guy Upstairs,” Fortune, April 14, 2003.
  • Sull D. and S. Turconi, “Fast Fashion Lessons,” Business Strategy Review, Summer 2008.
  • Surowiecki, J., “The Most Devastating Retailer in the World,” New Yorker, September 18, 2000.

4.1 Introduction

  • Boyle, M., “Questions for…Reed Hastings,” Fortune, May 23, 2007.
  • Conlin, M., “Netflix: Flex to the Max,” BusinessWeek, September 24, 2007.

4.2 Tech and Timing: Creating Killer Assets

  • Anderson, C., “The Long Tail,” Wired 12, no. 10 (October 2004), http://www.wired.com/wired/archive/12.10/tail.html.
  • Bates, J., “Formidable Force for Hollywood,” Los Angeles Times, April 27, 2007.
  • Elder, R., “‘Crash’ Remains Top DVD Rental,” Chicago Tribune, April 14, 2009.
  • Epstein, E., “Hollywood’s New Zombie: The Last Days of Blockbuster,” Slate, January 9, 2006, http://www.slate.com/id/2133995. This assessment has to sting, given that Viacom was once Blockbuster’s parent (the firm was spun off in 2004).
  • Farrell, A., “Blockbuster’s CEO Ousted,” Forbes, July 2, 2007.
  • Kenny, N.,“Special Report: Inside Netflix,” WMC TV, July 7, 2009.
  • Leonhardt, D., “What Netflix Could Teach Hollywood,” New York Times, June 7, 2006.
  • MacDonald, N., “Blockbuster Proves It’s Not Dead Yet,” Maclean’s, March 12, 2008.
  • McCarthy, B., “Netflix, Inc.” (remarks, J. P. Morgan Global Technology, Media, and Telecom Conference, Boston, May 18, 2009).
  • McGregor, J., “High Tech Achiever,” Fast Company, October 2005.
  • Mullaney, T., “Netflix: The Mail-Order House That Clobbered Blockbuster,” BusinessWeek, May 25, 2006.
  • Patterson, B., “Netflix Prize Competitors Join Forces, Cross Magic 10-Percent Mark,” Yahoo! Tech, June 29, 2009.
  • Reda S. and D. Schulz, “Concepts that Clicked,” Stores, May 2008.
  • Thompson, C., “If You Liked This, You’re Sure to Love That,” New York Times, November 21, 2008.

5.2 The Death of Moore’s Law?

  • Ashton, A., “More Life for Moore’s Law,” BusinessWeek, June 20, 2005.
  • Cane, A.,“A Valley By Any Other Name…” Financial Times, December 11, 2006.
  • Chen, Y. L., J. G. Analytis, J.-H. Chu, Z. K. Liu, S.-K. Mo, X. L. Qi, H. J. Zhang, et al., “Experimental Realization of a Three-Dimensional Topological Insulator, Bi2Te3,” Science 325, no. 5937 (July 10, 2009): 178–81.
  • Copeland, M., “A Chip Too Far?” Fortune, September 1, 2008.
  • Greene, K., “Intel Looks Beyond Silicon,” Technology Review, December 11, 2007.
  • Kaihla, P., “Quantum Leap,” Business 2.0, August 1, 2004.
  • Kirkpatrick, D., “The Greenest Computer Company under the Sun,” April 13, 2007.
  • Markoff, J., “HP Sees a Revolution in Memory Chip,” New York Times, April 7, 2010.
  • McGirt, E., “Hacker, Dropout, C.E.O.,” Fast Company, May 2007.
  • Mehta, S., “Behold the Server Farm,” Fortune, August 1, 2006.
  • Schwartz, P., C. Taylor, and R. Koselka, “The Future of Computing: Quantum Leap,” Fortune, August 2, 2006.

7.6 Other Key Web 2.0 Terms and Concepts

  • Barnes, B., “Disney Acquires Web Site for Children,” New York Times, August 2, 2007.
  • Kincaid, J., “SCVNGR Raises $4 Million from Google Ventures,” TechCrunch, December 24, 2009.
  • Terdiman, D., “Folksonomies Tap People Power,” Wired, February 1, 2005.

7.8 Crowdsourcing

  • Brandel, M., “Crowdsourcing: Are You Ready to Ask the World for Answers?” Computerworld, March 3, 2008.
  • Brandel, M., “Should Your Company ‘Crowdsource’ Its Next Project?” Computerworld, December 6, 2007.
  • Howe, J., “The Rise of Crowdsourcing,” Wired, June 2006.
  • D. Kirkpatrick, “Help Wanted: Adults on Facebook,” Fortune, March 21, 2008.
  • Lohr, S., “And the Winner of the $1 Million Netflix Prize (Probably) Is…” New York Times, June 26, 2009.

7.9 Get SMART: The Social Media Awareness and Response Team

  • Barger, C., talk at the Social Media Club of Detroit, November 18, 2009.
  • Bolton, N., “Foursquare Introduces New Tools for Businesses,” March 9, 2010.
  • Conway, L., “Virgin Atlantic Sacks 13 Staff for Calling Its Flyers ‘Chavs,’” The Independent, November 1, 2008.
  • Gallaugher J. and S. Ransbotham, “Social Media and Dialog Management at Starbucks” (presented at the MISQE Social Media Workshop, Phoenix, AZ, December 2009).
  • Gregory, S., “Domino’s YouTube Crisis: 5 Ways to Fight Back,” Time, April 18, 2009.
  • Jacques, A., “Domino’s Delivers during Crisis: The Company’s Step-by-Step Response after a Vulgar Video Goes Viral,” The Public Relations Strategist, October 24, 2009.
  • Kane, J., R. Fichman, J. Gallaugher, and J. Glaser, “Community Relations 2.0,” Harvard Business Review, November 2009.
  • Martin, A., “Whole Foods Executive Used Alias,” New York Times, July 12, 2007.
  • Miller, C. C., “Company Settles Case of Reviews It Faked,” July 14, 2009.
  • Nelson, B., presentation at the Social Media Conference NW, Mount Vernon, WA, March 25, 2010.
  • Paterson, K., “Managing an Online Reputation,” New York Times, July 29, 2009.
  • Popkin, H., “Twitter Gets You Fired in 140 Characters or Less,” MSNBC, March 23, 2009.
  • Rathke, L., “Report: Ski Resorts Exaggerate Snowfall Totals,” USA Today, January 29, 2010.
  • Schonfeld, E., “Time Magazine Throws Up Its Hands As It Gets Pawned by 4Chan,” TechCrunch, April 27, 2009.
  • Soat, J., “7 Questions Key to Social Networking Success,” InformationWeek, January 16, 2010.
  • Stone, B., “Facebook Aims to Extend Its Reach across the Web,” New York Times, December 2, 2008.
  • York, E., “McDonald’s Names First Social-Media Chief,” Chicago Business, April 13, 2010.

9.3 Application Software

  • Charette, R., “Why Software Fails,” IEEE Spectrum, September 2005.
  • Koch, C., “Nike Rebounds: How (and Why) Nike Recovered from Its Supply Chain Disaster,” CIO, June 15, 2004.
  • Rettig, C., “The Trouble with Enterprise Software,” MIT Sloan Management Review 49, no. 1 (2007): 21–27.
  • Robinson A. and D. Dilts, “OR and ERP,” ORMS Today, June 1999.

9.4 Distributed Computing

  • Arrington, M., “2008: Rearden Commerce Has a Heck of a Year,” TechCrunch, January 13, 2009.
  • Arrington, M., “Rearden Commerce: Time for the Adults to Come In and Clean House,” TechCrunch, April 5, 2007.
  • McCarthy, J., “The Standards Body Politic,” InfoWorld, May 17, 2002.
  • Schonfeld, E., “At Rearden Commerce, Addiction Is Job One,” TechCrunch, May 6, 2008;

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Information Systems: The Manager's Guide to Harnessing Technology Copyright © 2015 by Julie Meyer, MSIT is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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