{"id":156,"date":"2024-07-30T17:10:57","date_gmt":"2024-07-30T17:10:57","guid":{"rendered":"https:\/\/pressbooks.ccconline.org\/accinterpersonal\/chapter\/end-notes-4\/"},"modified":"2026-03-24T20:28:50","modified_gmt":"2026-03-24T20:28:50","slug":"end-notes-4","status":"web-only","type":"chapter","link":"https:\/\/pressbooks.ccconline.org\/accinterpersonal\/chapter\/end-notes-4\/","title":{"raw":"End Notes","rendered":"End Notes"},"content":{"raw":"<div class=\"end-notes\">\r\n<p class=\"import-BodyText\" style=\"margin-left: 0.45pt; margin-right: 126.15pt;\"><br style=\"clear: both;\" \/>What strategies could you apply to your listening challenges to improve your listening competence?<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">96 Owen Hargie, <em>Skilled<\/em> <em>Interpersonal<\/em> <em>Interaction:<\/em> <em>Research,<\/em> <em>Theory,<\/em> <em>and<\/em> <em>Practice<\/em> (London: Routledge, 2011), 177.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.15pt; margin-right: 43pt; text-indent: 0pt;\">97 Owen Hargie, <em>Skilled Interpersonal Interaction: Research, Theory, and Practice <\/em>(London: Routledge, 2011), 189\u2013 99.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">98 Owen Hargie, <em>Skilled<\/em> <em>Interpersonal<\/em> <em>Interaction:<\/em> <em>Research,<\/em> <em>Theory,<\/em> <em>and<\/em> <em>Practice <\/em>(London: Routledge, 2011), 184.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">99 Owen Hargie, <em>Skilled<\/em> <em>Interpersonal<\/em> <em>Interaction:<\/em> <em>Research,<\/em> <em>Theory,<\/em> <em>and<\/em> <em>Practice<\/em> (London: Routledge, 2011), 184.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 67.85pt; text-indent: 0.05pt;\">100 Wendy S. Zabava and Andrew D. Wolvin, \u201cThe Differential Impact of a Basic Communication Course on Perceived Communication Competencies in Class, Work, and Social Contexts,\u201d <em>Communication Education <\/em>42(1993): 215\u201317.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">101 National Association of Colleges and Employers, <em>Job<\/em> <em>Outlook<\/em> <em>2011<\/em> (2010): 25.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 67.85pt; text-indent: 0.05pt;\">102 Vincent S. DiSalvo, \u201cA Summary of Current Research Identifying Communication Skills in Various OrganizationalContexts,\u201d <em>Communication<\/em> <em>Education <\/em>29 (1980), 283\u201390.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0.05pt;\">103 Robert M. Milardo and Heather Helms- Erikson, \u201cNetwork Overlap and Third-Party Influence in Close Relationships,\u201d in <em>Close<\/em> <em>Relationships:<\/em> <em>A<\/em> <em>Sourcebook<\/em>, eds. Clyde Hendrick and Susan S. Hendrick (Thousand Oaks, CA: Sage, 2000), 37.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">104 Owen Hargie, <em>Skilled<\/em> <em>Interpersonal<\/em> <em>Interaction:<\/em> <em>Research,<\/em> <em>Theory,<\/em> <em>and<\/em> <em>Practice<\/em> (London: Routledge, 2011), 182.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 78.45pt; text-indent: 0.05pt;\">105 Graham D. Bodie and William A. Villaume, \u201cAspects of Receiving Information: The Relationships betweenListening Preferences, Communication Apprehension, Receiver Apprehension, and Communicator Style,\u201d <em>International<\/em> <em>Journal<\/em> <em>of<\/em> <em>Listening <\/em>17, no. 1 (2003): 48.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 43pt; text-indent: 0.05pt;\">106 Kittie W. Watson, Larry L. Barker, and James B. Weaver III, \u201cThe Listening Styles Profile (LS-16): Development and Validation of an Instrument to Assess Four Listening Styles,\u201d <em>International<\/em> <em>Journal<\/em> <em>of Listening <\/em>9 (1995): 1\u201313.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.15pt; margin-right: 43pt; text-indent: 0pt;\">107 Andrew D. Wolvin and Carolyn Gwynn Coakley, \u201cA Listening Taxonomy,\u201d in <em>Perspectives<\/em> <em>on<\/em> <em>Listening<\/em>, eds. Andrew D. Wolvin and Carolyn Gwynn Coakley (Norwood, NJ: Alex Publishing Corporation, 1993), 18\u201319.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.15pt; margin-right: 43pt; text-indent: 0pt;\">108 Tom Bruneau, \u201cEmpathy and Listening,\u201d in <em>Perspectives<\/em> <em>on<\/em> <em>Listening<\/em>, eds. Andrew D. Wolvin and Carolyn Gwynn Coakley (Norwood, NJ: Alex Publishing Corporation, 1993), 188.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 78.45pt; text-indent: 0.05pt;\">109 Graham D. Bodie and William A. Villaume, \u201cAspects of Receiving Information: The Relationships betweenListening Preferences, Communication Apprehension, Receiver Apprehension, and Communicator Style,\u201d <em>International<\/em> <em>Journal<\/em> <em>of<\/em> <em>Listening <\/em>17, no. 1 (2003): 50.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0.05pt;\">110 Debra L. Worthington, \u201cExploring the Relationship between Listening Style Preference and Personality,\u201d<em>International<\/em> <em>Journal<\/em> <em>of<\/em> <em>Listening<\/em> 17, no. 1 (2003): 82.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 50.8pt; text-indent: 0.05pt;\">112 Owen Hargie, <em>Skilled Interpersonal Interaction: Research, Theory, and Practice <\/em>(London: Routledge, 2011), 200.113 Peter A. Andersen, <em>Nonverbal<\/em> <em>Communication:<\/em> <em>Forms<\/em> <em>and<\/em> <em>Functions<\/em> (Mountain View, CA: Mayfield, 1999), 57\u2013 58.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 10.35pt; text-indent: 0.05pt;\">114 Steven McCornack, <em>Reflect<\/em> <em>and<\/em> <em>Relate:<\/em> <em>An<\/em> <em>Introduction<\/em> <em>to<\/em> <em>Interpersonal<\/em> <em>Communication<\/em> (Boston, MA: Bedford\/St Martin\u2019s, 2007), 208.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 10.35pt; text-indent: 0.05pt;\">115 Steven McCornack, <em>Reflect<\/em> <em>and<\/em> <em>Relate:<\/em> <em>An<\/em> <em>Introduction<\/em> <em>to<\/em> <em>Interpersonal<\/em> <em>Communication<\/em> (Boston, MA: Bedford\/St Martin\u2019s, 2007), 209.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 12.95pt; margin-right: 10.35pt; text-indent: 0pt;\">116 Steven McCornack, <em>Reflect<\/em> <em>and<\/em> <em>Relate:<\/em> <em>An<\/em> <em>Introduction<\/em> <em>to<\/em> <em>Interpersonal<\/em> <em>Communication<\/em> (Boston, MA: Bedford\/St Martin\u2019s, 2007), 212.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 12.95pt; margin-right: 0pt; text-indent: 0pt;\">117 Michael P. Nichols, <em>The<\/em> <em>Lost<\/em> <em>Art<\/em> <em>of<\/em> <em>Listening<\/em> (New York, NY: Guilford Press, 1995), 68\u201372.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 12.95pt; margin-right: 10.35pt; text-indent: 0.05pt;\">118 Steven McCornack, <em>Reflect<\/em> <em>and<\/em> <em>Relate:<\/em> <em>An<\/em> <em>Introduction<\/em> <em>to<\/em> <em>Interpersonal<\/em> <em>Communication<\/em> (Boston, MA: Bedford\/St Martin\u2019s, 2007), 208.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 12.95pt; margin-right: 50.8pt; text-indent: 0pt;\">119 Alice Ridge, \u201cA Perspective of Listening Skills,\u201d in <em>Perspectives<\/em> <em>on<\/em> <em>Listening<\/em>, eds. Andrew D. Wolvin and CarolynGwynn Coakley (Norwood, NJ: Alex Publishing Corporation, 1993), 5\u20136.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 12.9pt; margin-right: 78.45pt; text-indent: 0pt;\">120 Greg Toppo, \u201cColleges Start Offering \u2018Midnight Classes\u2019 for Offbeat Needs,\u201d <em>USA<\/em> <em>Today<\/em>, October 27, 2011,accessed July 13, 2012, <a class=\"rId13\" href=\"http:\/\/www.usatoday.com\/news\/education\/story\/2011\">http:\/\/www.usatoday.com\/news\/education\/story\/2011<\/a>\u2013 10\u201326\/college-midnight-classes\/50937996\/1.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.15pt; margin-right: 67.85pt; text-indent: 0pt;\">121 Andrew D. Wolvin and Carolyn Gwynn Coakley, \u201cA Listening Taxonomy,\u201d in <em>Perspectives<\/em> <em>on <\/em><em>Listening<\/em>, eds.Andrew D. Wolvin and Carolyn Gwynn Coakley (Norwood, NJ: Alex Publishing Corporation, 1993), 19.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">122 Owen Hargie, <em>Skilled<\/em> <em>Interpersonal<\/em> <em>Interaction:<\/em> <em>Research,<\/em> <em>Theory,<\/em> <em>and<\/em> <em>Practice<\/em> (London: Routledge, 2011), 193.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 10.35pt; text-indent: 0.05pt;\">123 Steven McCornack, <em>Reflect<\/em> <em>and<\/em> <em>Relate:<\/em> <em>An<\/em> <em>Introduction<\/em> <em>to<\/em> <em>Interpersonal<\/em> <em>Communication<\/em> (Boston, MA: Bedford\/St Martin\u2019s, 2007), 192.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">124 Owen Hargie, <em>Skilled<\/em> <em>Interpersonal<\/em> <em>Interaction:<\/em> <em>Research,<\/em> <em>Theory,<\/em> <em>and<\/em> <em>Practice <\/em>(London: Routledge, 2011), 190.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">125 Owen Hargie, <em>Skilled<\/em> <em>Interpersonal<\/em> <em>Interaction:<\/em> <em>Research,<\/em> <em>Theory,<\/em> <em>and<\/em> <em>Practice<\/em> (London: Routledge, 2011), 197.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">126 Owen Hargie, Skilled Interpersonal Interaction: Research, Theory, and Practice (London: Routledge, 2011), 207.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">127 Richard Nelson-Jones, <em>Human<\/em> <em>Relationship<\/em> <em>Skills<\/em>, 4th ed. (East Sussex: Routledge, 2006), 37\u201338.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">128 Richard Nelson-Jones, <em>Human<\/em> <em>Relationship<\/em> <em>Skills<\/em>, 4th ed. (East Sussex: Routledge, 2006), 34\u201335.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">129 Michael P. Nichols, <em>The<\/em> <em>Lost<\/em> <em>Art<\/em> <em>of<\/em> <em>Listening<\/em> (New York, NY: Guilford Press, 1995), 25.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">130 Michael P. Nichols, <em>The<\/em> <em>Lost<\/em> <em>Art<\/em> <em>of<\/em> <em>Listening<\/em> (New York, NY: Guilford Press, 1995), 32.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 67.85pt; text-indent: 0.05pt;\">131 Myron W. Lustig and Jolene Koester, <em>Intercultural<\/em> <em>Competence:<\/em> <em>Interpersonal<\/em> <em>Communication <\/em><em>across<\/em> <em>Cultures<\/em>,5th ed. (Boston, MA: Pearson Education, 2006), 110\u201314.<\/p>\r\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 10.35pt; text-indent: 0.05pt;\">132 Steven McCornack, <em>Reflect<\/em> <em>and<\/em> <em>Relate:<\/em> <em>An<\/em> <em>Introduction<\/em> <em>to<\/em> <em>Interpersonal<\/em> <em>Communication<\/em> (Boston, MA: Bedford\/St Martin\u2019s, 2007), 205.<\/p>\r\n\r\n<\/div>","rendered":"<div class=\"end-notes\">\n<p class=\"import-BodyText\" style=\"margin-left: 0.45pt; margin-right: 126.15pt;\"><br style=\"clear: both;\" \/>What strategies could you apply to your listening challenges to improve your listening competence?<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">96 Owen Hargie, <em>Skilled<\/em> <em>Interpersonal<\/em> <em>Interaction:<\/em> <em>Research,<\/em> <em>Theory,<\/em> <em>and<\/em> <em>Practice<\/em> (London: Routledge, 2011), 177.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.15pt; margin-right: 43pt; text-indent: 0pt;\">97 Owen Hargie, <em>Skilled Interpersonal Interaction: Research, Theory, and Practice <\/em>(London: Routledge, 2011), 189\u2013 99.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">98 Owen Hargie, <em>Skilled<\/em> <em>Interpersonal<\/em> <em>Interaction:<\/em> <em>Research,<\/em> <em>Theory,<\/em> <em>and<\/em> <em>Practice <\/em>(London: Routledge, 2011), 184.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">99 Owen Hargie, <em>Skilled<\/em> <em>Interpersonal<\/em> <em>Interaction:<\/em> <em>Research,<\/em> <em>Theory,<\/em> <em>and<\/em> <em>Practice<\/em> (London: Routledge, 2011), 184.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 67.85pt; text-indent: 0.05pt;\">100 Wendy S. Zabava and Andrew D. Wolvin, \u201cThe Differential Impact of a Basic Communication Course on Perceived Communication Competencies in Class, Work, and Social Contexts,\u201d <em>Communication Education <\/em>42(1993): 215\u201317.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">101 National Association of Colleges and Employers, <em>Job<\/em> <em>Outlook<\/em> <em>2011<\/em> (2010): 25.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 67.85pt; text-indent: 0.05pt;\">102 Vincent S. DiSalvo, \u201cA Summary of Current Research Identifying Communication Skills in Various OrganizationalContexts,\u201d <em>Communication<\/em> <em>Education <\/em>29 (1980), 283\u201390.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0.05pt;\">103 Robert M. Milardo and Heather Helms- Erikson, \u201cNetwork Overlap and Third-Party Influence in Close Relationships,\u201d in <em>Close<\/em> <em>Relationships:<\/em> <em>A<\/em> <em>Sourcebook<\/em>, eds. Clyde Hendrick and Susan S. Hendrick (Thousand Oaks, CA: Sage, 2000), 37.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">104 Owen Hargie, <em>Skilled<\/em> <em>Interpersonal<\/em> <em>Interaction:<\/em> <em>Research,<\/em> <em>Theory,<\/em> <em>and<\/em> <em>Practice<\/em> (London: Routledge, 2011), 182.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 78.45pt; text-indent: 0.05pt;\">105 Graham D. Bodie and William A. Villaume, \u201cAspects of Receiving Information: The Relationships betweenListening Preferences, Communication Apprehension, Receiver Apprehension, and Communicator Style,\u201d <em>International<\/em> <em>Journal<\/em> <em>of<\/em> <em>Listening <\/em>17, no. 1 (2003): 48.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 43pt; text-indent: 0.05pt;\">106 Kittie W. Watson, Larry L. Barker, and James B. Weaver III, \u201cThe Listening Styles Profile (LS-16): Development and Validation of an Instrument to Assess Four Listening Styles,\u201d <em>International<\/em> <em>Journal<\/em> <em>of Listening <\/em>9 (1995): 1\u201313.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.15pt; margin-right: 43pt; text-indent: 0pt;\">107 Andrew D. Wolvin and Carolyn Gwynn Coakley, \u201cA Listening Taxonomy,\u201d in <em>Perspectives<\/em> <em>on<\/em> <em>Listening<\/em>, eds. Andrew D. Wolvin and Carolyn Gwynn Coakley (Norwood, NJ: Alex Publishing Corporation, 1993), 18\u201319.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.15pt; margin-right: 43pt; text-indent: 0pt;\">108 Tom Bruneau, \u201cEmpathy and Listening,\u201d in <em>Perspectives<\/em> <em>on<\/em> <em>Listening<\/em>, eds. Andrew D. Wolvin and Carolyn Gwynn Coakley (Norwood, NJ: Alex Publishing Corporation, 1993), 188.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 78.45pt; text-indent: 0.05pt;\">109 Graham D. Bodie and William A. Villaume, \u201cAspects of Receiving Information: The Relationships betweenListening Preferences, Communication Apprehension, Receiver Apprehension, and Communicator Style,\u201d <em>International<\/em> <em>Journal<\/em> <em>of<\/em> <em>Listening <\/em>17, no. 1 (2003): 50.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0.05pt;\">110 Debra L. Worthington, \u201cExploring the Relationship between Listening Style Preference and Personality,\u201d<em>International<\/em> <em>Journal<\/em> <em>of<\/em> <em>Listening<\/em> 17, no. 1 (2003): 82.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 50.8pt; text-indent: 0.05pt;\">112 Owen Hargie, <em>Skilled Interpersonal Interaction: Research, Theory, and Practice <\/em>(London: Routledge, 2011), 200.113 Peter A. Andersen, <em>Nonverbal<\/em> <em>Communication:<\/em> <em>Forms<\/em> <em>and<\/em> <em>Functions<\/em> (Mountain View, CA: Mayfield, 1999), 57\u2013 58.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 10.35pt; text-indent: 0.05pt;\">114 Steven McCornack, <em>Reflect<\/em> <em>and<\/em> <em>Relate:<\/em> <em>An<\/em> <em>Introduction<\/em> <em>to<\/em> <em>Interpersonal<\/em> <em>Communication<\/em> (Boston, MA: Bedford\/St Martin\u2019s, 2007), 208.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 10.35pt; text-indent: 0.05pt;\">115 Steven McCornack, <em>Reflect<\/em> <em>and<\/em> <em>Relate:<\/em> <em>An<\/em> <em>Introduction<\/em> <em>to<\/em> <em>Interpersonal<\/em> <em>Communication<\/em> (Boston, MA: Bedford\/St Martin\u2019s, 2007), 209.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 12.95pt; margin-right: 10.35pt; text-indent: 0pt;\">116 Steven McCornack, <em>Reflect<\/em> <em>and<\/em> <em>Relate:<\/em> <em>An<\/em> <em>Introduction<\/em> <em>to<\/em> <em>Interpersonal<\/em> <em>Communication<\/em> (Boston, MA: Bedford\/St Martin\u2019s, 2007), 212.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 12.95pt; margin-right: 0pt; text-indent: 0pt;\">117 Michael P. Nichols, <em>The<\/em> <em>Lost<\/em> <em>Art<\/em> <em>of<\/em> <em>Listening<\/em> (New York, NY: Guilford Press, 1995), 68\u201372.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 12.95pt; margin-right: 10.35pt; text-indent: 0.05pt;\">118 Steven McCornack, <em>Reflect<\/em> <em>and<\/em> <em>Relate:<\/em> <em>An<\/em> <em>Introduction<\/em> <em>to<\/em> <em>Interpersonal<\/em> <em>Communication<\/em> (Boston, MA: Bedford\/St Martin\u2019s, 2007), 208.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 12.95pt; margin-right: 50.8pt; text-indent: 0pt;\">119 Alice Ridge, \u201cA Perspective of Listening Skills,\u201d in <em>Perspectives<\/em> <em>on<\/em> <em>Listening<\/em>, eds. Andrew D. Wolvin and CarolynGwynn Coakley (Norwood, NJ: Alex Publishing Corporation, 1993), 5\u20136.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 12.9pt; margin-right: 78.45pt; text-indent: 0pt;\">120 Greg Toppo, \u201cColleges Start Offering \u2018Midnight Classes\u2019 for Offbeat Needs,\u201d <em>USA<\/em> <em>Today<\/em>, October 27, 2011,accessed July 13, 2012, <a class=\"rId13\" href=\"http:\/\/www.usatoday.com\/news\/education\/story\/2011\">http:\/\/www.usatoday.com\/news\/education\/story\/2011<\/a>\u2013 10\u201326\/college-midnight-classes\/50937996\/1.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.15pt; margin-right: 67.85pt; text-indent: 0pt;\">121 Andrew D. Wolvin and Carolyn Gwynn Coakley, \u201cA Listening Taxonomy,\u201d in <em>Perspectives<\/em> <em>on <\/em><em>Listening<\/em>, eds.Andrew D. Wolvin and Carolyn Gwynn Coakley (Norwood, NJ: Alex Publishing Corporation, 1993), 19.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">122 Owen Hargie, <em>Skilled<\/em> <em>Interpersonal<\/em> <em>Interaction:<\/em> <em>Research,<\/em> <em>Theory,<\/em> <em>and<\/em> <em>Practice<\/em> (London: Routledge, 2011), 193.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 10.35pt; text-indent: 0.05pt;\">123 Steven McCornack, <em>Reflect<\/em> <em>and<\/em> <em>Relate:<\/em> <em>An<\/em> <em>Introduction<\/em> <em>to<\/em> <em>Interpersonal<\/em> <em>Communication<\/em> (Boston, MA: Bedford\/St Martin\u2019s, 2007), 192.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">124 Owen Hargie, <em>Skilled<\/em> <em>Interpersonal<\/em> <em>Interaction:<\/em> <em>Research,<\/em> <em>Theory,<\/em> <em>and<\/em> <em>Practice <\/em>(London: Routledge, 2011), 190.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">125 Owen Hargie, <em>Skilled<\/em> <em>Interpersonal<\/em> <em>Interaction:<\/em> <em>Research,<\/em> <em>Theory,<\/em> <em>and<\/em> <em>Practice<\/em> (London: Routledge, 2011), 197.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">126 Owen Hargie, Skilled Interpersonal Interaction: Research, Theory, and Practice (London: Routledge, 2011), 207.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">127 Richard Nelson-Jones, <em>Human<\/em> <em>Relationship<\/em> <em>Skills<\/em>, 4th ed. (East Sussex: Routledge, 2006), 37\u201338.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">128 Richard Nelson-Jones, <em>Human<\/em> <em>Relationship<\/em> <em>Skills<\/em>, 4th ed. (East Sussex: Routledge, 2006), 34\u201335.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">129 Michael P. Nichols, <em>The<\/em> <em>Lost<\/em> <em>Art<\/em> <em>of<\/em> <em>Listening<\/em> (New York, NY: Guilford Press, 1995), 25.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 0pt; text-indent: 0pt;\">130 Michael P. Nichols, <em>The<\/em> <em>Lost<\/em> <em>Art<\/em> <em>of<\/em> <em>Listening<\/em> (New York, NY: Guilford Press, 1995), 32.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 67.85pt; text-indent: 0.05pt;\">131 Myron W. Lustig and Jolene Koester, <em>Intercultural<\/em> <em>Competence:<\/em> <em>Interpersonal<\/em> <em>Communication <\/em><em>across<\/em> <em>Cultures<\/em>,5th ed. (Boston, MA: Pearson Education, 2006), 110\u201314.<\/p>\n<p class=\"import-Normal\" style=\"text-align: left; margin-left: 13.2pt; margin-right: 10.35pt; text-indent: 0.05pt;\">132 Steven McCornack, <em>Reflect<\/em> <em>and<\/em> <em>Relate:<\/em> <em>An<\/em> <em>Introduction<\/em> <em>to<\/em> <em>Interpersonal<\/em> <em>Communication<\/em> (Boston, MA: Bedford\/St Martin\u2019s, 2007), 205.<\/p>\n<\/div>\n","protected":false},"author":32,"menu_order":7,"template":"","meta":{"pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[48],"contributor":[],"license":[],"class_list":["post-156","chapter","type-chapter","status-web-only","hentry","chapter-type-numberless"],"part":67,"_links":{"self":[{"href":"https:\/\/pressbooks.ccconline.org\/accinterpersonal\/wp-json\/pressbooks\/v2\/chapters\/156","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pressbooks.ccconline.org\/accinterpersonal\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/pressbooks.ccconline.org\/accinterpersonal\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/pressbooks.ccconline.org\/accinterpersonal\/wp-json\/wp\/v2\/users\/32"}],"version-history":[{"count":1,"href":"https:\/\/pressbooks.ccconline.org\/accinterpersonal\/wp-json\/pressbooks\/v2\/chapters\/156\/revisions"}],"predecessor-version":[{"id":162,"href":"https:\/\/pressbooks.ccconline.org\/accinterpersonal\/wp-json\/pressbooks\/v2\/chapters\/156\/revisions\/162"}],"part":[{"href":"https:\/\/pressbooks.ccconline.org\/accinterpersonal\/wp-json\/pressbooks\/v2\/parts\/67"}],"metadata":[{"href":"https:\/\/pressbooks.ccconline.org\/accinterpersonal\/wp-json\/pressbooks\/v2\/chapters\/156\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/pressbooks.ccconline.org\/accinterpersonal\/wp-json\/wp\/v2\/media?parent=156"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/pressbooks.ccconline.org\/accinterpersonal\/wp-json\/pressbooks\/v2\/chapter-type?post=156"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/pressbooks.ccconline.org\/accinterpersonal\/wp-json\/wp\/v2\/contributor?post=156"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/pressbooks.ccconline.org\/accinterpersonal\/wp-json\/wp\/v2\/license?post=156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}