End Notes

What strategies could you apply to your listening challenges to improve your listening competence?

96 Owen Hargie, Skilled Interpersonal Interaction: Research, Theory, and Practice (London: Routledge, 2011), 177.

97 Owen Hargie, Skilled Interpersonal Interaction: Research, Theory, and Practice (London: Routledge, 2011), 189– 99.

98 Owen Hargie, Skilled Interpersonal Interaction: Research, Theory, and Practice (London: Routledge, 2011), 184.

99 Owen Hargie, Skilled Interpersonal Interaction: Research, Theory, and Practice (London: Routledge, 2011), 184.

100 Wendy S. Zabava and Andrew D. Wolvin, “The Differential Impact of a Basic Communication Course on Perceived Communication Competencies in Class, Work, and Social Contexts,” Communication Education 42(1993): 215–17.

101 National Association of Colleges and Employers, Job Outlook 2011 (2010): 25.

102 Vincent S. DiSalvo, “A Summary of Current Research Identifying Communication Skills in Various OrganizationalContexts,” Communication Education 29 (1980), 283–90.

103 Robert M. Milardo and Heather Helms- Erikson, “Network Overlap and Third-Party Influence in Close Relationships,” in Close Relationships: A Sourcebook, eds. Clyde Hendrick and Susan S. Hendrick (Thousand Oaks, CA: Sage, 2000), 37.

104 Owen Hargie, Skilled Interpersonal Interaction: Research, Theory, and Practice (London: Routledge, 2011), 182.

105 Graham D. Bodie and William A. Villaume, “Aspects of Receiving Information: The Relationships betweenListening Preferences, Communication Apprehension, Receiver Apprehension, and Communicator Style,” International Journal of Listening 17, no. 1 (2003): 48.

106 Kittie W. Watson, Larry L. Barker, and James B. Weaver III, “The Listening Styles Profile (LS-16): Development and Validation of an Instrument to Assess Four Listening Styles,” International Journal of Listening 9 (1995): 1–13.

107 Andrew D. Wolvin and Carolyn Gwynn Coakley, “A Listening Taxonomy,” in Perspectives on Listening, eds. Andrew D. Wolvin and Carolyn Gwynn Coakley (Norwood, NJ: Alex Publishing Corporation, 1993), 18–19.

108 Tom Bruneau, “Empathy and Listening,” in Perspectives on Listening, eds. Andrew D. Wolvin and Carolyn Gwynn Coakley (Norwood, NJ: Alex Publishing Corporation, 1993), 188.

109 Graham D. Bodie and William A. Villaume, “Aspects of Receiving Information: The Relationships betweenListening Preferences, Communication Apprehension, Receiver Apprehension, and Communicator Style,” International Journal of Listening 17, no. 1 (2003): 50.

110 Debra L. Worthington, “Exploring the Relationship between Listening Style Preference and Personality,”International Journal of Listening 17, no. 1 (2003): 82.

112 Owen Hargie, Skilled Interpersonal Interaction: Research, Theory, and Practice (London: Routledge, 2011), 200.113 Peter A. Andersen, Nonverbal Communication: Forms and Functions (Mountain View, CA: Mayfield, 1999), 57– 58.

114 Steven McCornack, Reflect and Relate: An Introduction to Interpersonal Communication (Boston, MA: Bedford/St Martin’s, 2007), 208.

115 Steven McCornack, Reflect and Relate: An Introduction to Interpersonal Communication (Boston, MA: Bedford/St Martin’s, 2007), 209.

116 Steven McCornack, Reflect and Relate: An Introduction to Interpersonal Communication (Boston, MA: Bedford/St Martin’s, 2007), 212.

117 Michael P. Nichols, The Lost Art of Listening (New York, NY: Guilford Press, 1995), 68–72.

118 Steven McCornack, Reflect and Relate: An Introduction to Interpersonal Communication (Boston, MA: Bedford/St Martin’s, 2007), 208.

119 Alice Ridge, “A Perspective of Listening Skills,” in Perspectives on Listening, eds. Andrew D. Wolvin and CarolynGwynn Coakley (Norwood, NJ: Alex Publishing Corporation, 1993), 5–6.

120 Greg Toppo, “Colleges Start Offering ‘Midnight Classes’ for Offbeat Needs,” USA Today, October 27, 2011,accessed July 13, 2012, http://www.usatoday.com/news/education/story/2011– 10–26/college-midnight-classes/50937996/1.

121 Andrew D. Wolvin and Carolyn Gwynn Coakley, “A Listening Taxonomy,” in Perspectives on Listening, eds.Andrew D. Wolvin and Carolyn Gwynn Coakley (Norwood, NJ: Alex Publishing Corporation, 1993), 19.

122 Owen Hargie, Skilled Interpersonal Interaction: Research, Theory, and Practice (London: Routledge, 2011), 193.

123 Steven McCornack, Reflect and Relate: An Introduction to Interpersonal Communication (Boston, MA: Bedford/St Martin’s, 2007), 192.

124 Owen Hargie, Skilled Interpersonal Interaction: Research, Theory, and Practice (London: Routledge, 2011), 190.

125 Owen Hargie, Skilled Interpersonal Interaction: Research, Theory, and Practice (London: Routledge, 2011), 197.

126 Owen Hargie, Skilled Interpersonal Interaction: Research, Theory, and Practice (London: Routledge, 2011), 207.

127 Richard Nelson-Jones, Human Relationship Skills, 4th ed. (East Sussex: Routledge, 2006), 37–38.

128 Richard Nelson-Jones, Human Relationship Skills, 4th ed. (East Sussex: Routledge, 2006), 34–35.

129 Michael P. Nichols, The Lost Art of Listening (New York, NY: Guilford Press, 1995), 25.

130 Michael P. Nichols, The Lost Art of Listening (New York, NY: Guilford Press, 1995), 32.

131 Myron W. Lustig and Jolene Koester, Intercultural Competence: Interpersonal Communication across Cultures,5th ed. (Boston, MA: Pearson Education, 2006), 110–14.

132 Steven McCornack, Reflect and Relate: An Introduction to Interpersonal Communication (Boston, MA: Bedford/St Martin’s, 2007), 205.