Introduction
Pikes Peak State College Edition
Chapter One: Communication Foundations
What is Communication?
McCroskey and the Types of Communication
The Nine Axioms of Communication
The Rhetorical Triangle
Communication Competence
Chapter Two: Introduction to Organizational Communication
What is an Organization?
History of Organizational Communication
Organizational Structure
Downward Communication
Upward Communication
Horizontal/Lateral Communciation
Informal Communication Networks
Chapter Three: Developing Workplace Communication Competence
Intrapersonal Communication
How Personality and Perception Affect Communication
Listening Skills
Stages of the Listening Process
Chapter Four: Organizational Culture
Understanding Intercultural Communication
What is Organizational Culture?
Common Cultural Characteristics
Divergent Cultural Characteristics
Chapter Five: Communicating Effectively in the Workplace
Common Channels of Communication in the Workplace
Business and Professional Meetings
Emotions at Work
Influencing Motivation at Work
Chapter Six: Ethics and Decision-Making
Ethical Communication in Organizations
Understanding Decision-Making
Common Biases in Decision Making
Chapter Seven: Public Speaking
The Rhetorical Nature of Public Speaking
Methods of Speech Delivery
Speech Structure
Delivery
Presentation Aids
Speech Feedback and Evaluation
Chapter Eight: Writing Professional Messages
Memos and Letters
Text Messages and Emails
Chapter Nine: Working in Groups and Teams
What is a Group?
Group Life Cycles and Member Roles
Teamwork and Leadership
Group Problem Solving
Conflict in the Workplace
Chapter Ten: Leadership
Leadership vs. Management
Theories of Leadership
Developing Your Leadership Skills
Chapter Eleven: Applying for a Job
Rhetoric and the Job Search
Application Preparation
Cover/Application Letters
Writing the Résumé
Interview Strategies
Understanding Organizational Socialization
Appendix A: Self-Assessments
Assessment: What’s My Attitude?
Assessment: Are you a Type A Personality?
Assessment: The Johari Window
Assessment: What is Your Locus of Control?
Assessment: How Do You Behave in Groups?
Assessment: Cultural Intelligence
Additional Self-Assessments
Appendix B: Writing Resources
Finding and Evaluating Research Sources
Strategies For Conducting Research
Quoting, Paraphrasing, and Summarizing Sources
How to Use APA Style
Figures and Tables
Appendix C: Writing Essentials
Writing Resources
The Basic Elements of a Sentence
Sentence Fragments
Run-on Sentences
Verb Tense
Punctuation
Eliminating Wordiness
Appendix D: Rhetorical Theory
What is Rhetoric?
Aristotle and the Modes of Appeal
Bitzer and The Rhetorical Situation
Booth and The Rhetorical Stance
About the Authors
Writing Resources:
PPSC COM 2250 Introduction to Organizational Communication Copyright © 2021 by Rebekah Bennetch; Corey Owen; Zachary Keesey; Katie Wheeler; and Lina Rawlings is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.