Introduction
Pikes Peak State College Edition
Chapter One: Communication Foundations
What is Communication?
McCroskey and the Types of Communication
The Nine Axioms of Communication
The Rhetorical Triangle
Communication Competence
Chapter Two: Introduction to Organizational Communication
What is an Organization?
History of Organizational Communication
Organizational Structure
Downward Communication
Upward Communication
Horizontal/Lateral Communciation
Informal Communication Networks
Chapter Three: Developing Workplace Communication Competence
Intrapersonal Communication
How Personality and Perception Affect Communication
Listening Skills
Stages of the Listening Process
Chapter Four: Organizational Culture
Understanding Intercultural Communication
What is Organizational Culture?
Common Cultural Characteristics
Divergent Cultural Characteristics
Chapter Five: Communicating Effectively in the Workplace
Common Channels of Communication in the Workplace
Business and Professional Meetings
Emotions at Work
Influencing Motivation at Work
Chapter Six: Ethics and Decision-Making
Ethical Communication in Organizations
Understanding Decision-Making
Common Biases in Decision Making
Chapter Seven: Public Speaking
The Rhetorical Nature of Public Speaking
Methods of Speech Delivery
Speech Structure
Delivery
Presentation Aids
Speech Feedback and Evaluation
Chapter Eight: Writing Professional Messages
Memos and Letters
Text Messages and Emails
Chapter Nine: Working in Groups and Teams
What is a Group?
Group Life Cycles and Member Roles
Teamwork and Leadership
Group Problem Solving
Conflict in the Workplace
Chapter Ten: Leadership
Leadership vs. Management
Theories of Leadership
Developing Your Leadership Skills
Chapter Eleven: Applying for a Job
Rhetoric and the Job Search
Application Preparation
Cover/Application Letters
Writing the Résumé
Interview Strategies
Understanding Organizational Socialization
Appendix A: Self-Assessments
Assessment: What’s My Attitude?
Assessment: Are you a Type A Personality?
Assessment: The Johari Window
Assessment: What is Your Locus of Control?
Assessment: How Do You Behave in Groups?
Assessment: Cultural Intelligence
Additional Self-Assessments
Appendix B: Writing Resources
Finding and Evaluating Research Sources
Strategies For Conducting Research
Quoting, Paraphrasing, and Summarizing Sources
How to Use APA Style
Figures and Tables
Appendix C: Writing Essentials
Writing Resources
The Basic Elements of a Sentence
Sentence Fragments
Run-on Sentences
Verb Tense
Punctuation
Eliminating Wordiness
Appendix D: Rhetorical Theory
What is Rhetoric?
Aristotle and the Modes of Appeal
Bitzer and The Rhetorical Situation
Booth and The Rhetorical Stance
About the Authors
PPSC COM 2250 Introduction to Organizational Communication Copyright © 2021 by Rebekah Bennetch; Corey Owen; Zachary Keesey; Katie Wheeler; and Lina Rawlings is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.